切換隱藏選單

有效溝通的17個管理密碼,5折倒數

如何與外國客戶溝通危機處理?

[When Typhoon Aere attacks Taiwan’s shores, T.J. Lao and Cindy Lee go into crisis mode. Power has been down for days and there has been flooding. Now the Diamondback Grille Taipei needs to contact Bob Randall at the New York office about the impact of the damage.]Cindy: T.J., more bad news. I just got a call─that the shipment is going to be delayed by two weeks.

T.J.: Remind me, what was in this last shipment?

Cindy: All the hardware and software video games and dinnerware with the Diamondback Grille logo.

T.J.: What about water damage to the restaurant? Our contract stipulates that we’ll be ready to launch in 3 months.

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