Taiwanese CEO Jimmy Wang is writing an email in English. He asks his colleague from the UK, James, to help.
Wang: Hey James! Could you come over here and give me some guidance? I’m trying to write an email in English, but I just can’t strike the right tone. I feel like I’m banging my head against a brick wall.
James: Don’t worry, I can proof read it for you. What’s it about?
Wang: I’ve been invited to a conference in Okinawa by one of our customers. I’d love to go, but I’m snowed under with work.
James: I see. Well, read it out to me.
Wang: (Reading) ‘Dear Peter, your invitation has been received.’
James: Whoa, slow down. First, you need to say ‘thank you’. And then, don’t write ‘has been received’. Say who has done what to avoid misunderstandings.