如何打電話聯絡國外客戶，談合作方案？
April: This is April Butler, of the International Marketing Group. May I ask who’s calling please?
Cindy: This is Cindy Lee. I want to talk with Mr. Randall, please.
[pause while call is transferred. Then, April and Bob on the internal line]
April: Hi, Bob. I have a Cindy Lee.
Bob: Could you patch her in?
April: [back with Cindy] Please hold while I transfer you to Mr. Randall.
Cindy: Thank you. [April connects Cindy and Bob]
Bob: Hello, this is Bob Randall.
Cindy: Hello, Bob? This is Cindy Lee. How are you?
Bob: Not bad, and yourself? How’s the weather in Taipei these days?
Cindy: The weather is cool.
Bob: So, Cindy, all of us are really looking forward to working with the Taiwan team on this rollout. You’re in marketing too, right?
Cindy: I am now Vice President of Marketing for Diamondback Grille-Taipei. Mr. Lao is my boss.
Bob: Well, I’ve got a ten o’clock, so let’s get started. We’ve got a December launch slated,so we can work backwards from that timeline.
Cindy: We have a lot of work to do. What is the best way for us to work together?
Bob: Phone and email at first, then I’d like to get over to Taipei in about 5 weeks. Does that work for you?
Cindy: Of course, we welcome you to Taipei any time.
Bob: I was wondering if you could shoot me over your action items.
Cindy: Sure. But, may I ask, on our email communication, should I copy anyone?
Bob: At the beginning we copy both line managers and support staff.
Cindy: OK. Thank you.
Bob: I’ll email you in a couple of days. I’ve got to run. Take care.
Learning Focus
1.This is Cindy Lee.
（我是辛蒂‧李）
=This is Cindy Lee speaking.
=This is Cindy Lee calling from Taipei.
2.I have a Cindy Lee.
（辛蒂‧李正在線上）
=There is a person called Cindy Lee on the line.
3.Could you patch her in?
（可以轉接給我嗎？）
=Could you connect her to my line?
4.I transfer you to Mr. Randall.
（我幫你轉接給藍道爾先生）
=I put you through to Mr. Randall.
=I connect you with Mr. Randall.
5.I’ve got a ten o’clock.
（我10點要開會）
6.Does that work for you?
（你方便嗎？）
=Is that workable at your end?
=Is that convenient for you?
7.shoot someone over：
用電子郵件傳給某人（某個文件或檔案）
8.copy someone：
將電子郵件的副本寄給某個人
Buzz Spotlight
masstige大眾精品：
由mass（大眾）以及prestige（精品）兩字組合而成。指的是出自於高級精品品牌，然而價格較為低廉的產品；或是價格介於低價的大眾化市場以及高價精品市場之間的產品。
warm-chair attrition生產力耗損：
員工因為不喜歡目前的工作，雖然還是照常上班，把椅子坐熱（to warm their chairs），但他們早已做了在適當時機離職的打算，目前只是在等待時機的來臨罷了。因此，在「我心已打烊」、「身體上班，心理已離職」的情況下，他們無心工作或敷衍了事，造成生產力大幅滑落。
Say It in Style
1.This is Cindy Lee.
在一般的工作場合，打電話時的招呼語只需要簡單的說聲Hello就可以，然後直接表明自己的身分：This is ……（我是……）。千萬不要錯誤的直接將中文英譯，說成 I am……。如果你要找某個人，可以問說：Is this Bob?（請問是鮑伯嗎？）或：Is Bob there?（請問鮑伯在嗎？）
2.He is not available at the moment.
如果對方要找的人正好不在或無法接聽電話，正確的說法是：I’m sorry, he is not available at the moment.（他現在不在公司；他無法接聽電話），或是：He has stepped away from desk.（他暫時離開位子）。不要回答說 He is not in the company，這樣對方會誤以為他已經離職了。另外，我們中文常說某個人「不方便接電話」，但是不能直接翻譯成 It’s inconvenient for him to talk now.，這樣似乎是說這個人不想或是不願意接聽電話。其實只要說He is not available at the moment.就可以了。
3.Please hold……